The problem
Payment decisions are made office by office, and early.
In local government, payments aren't one decision. The tax collector, utility billing, the courts and the permit office may each run their own processor and portal, on different contracts and timelines. A change can start with a contract nearing its end, complaints about convenience fees, a new billing or tax system, or a push to consolidate vendors.
By the time a merchant services RFP is posted, the office has usually decided what it wants. Sellers who were already talking to the treasurer or utility director helped decide it.
Tax payments
Catch county and city tax offices planning to replace online property tax payment portals or card processing.
Utility payments
See when utilities are changing billing systems, adding payment channels or rebidding processing.
Court and fine payments
Know when courts and clerks are modernizing how they take fines, fees and costs.
Permits and licensing
Find permit and licensing offices adding online payments or moving to a new platform.